Handle end user queries, log tickets, and troubleshoot.
• Installation, configuration and maintenance of desktops, laptops, workstations, printers, software, scanners, Mobile devices, peripheral devices and accessories
• Provide L1 support for end user devices and applications
• Remotely handle issues related to end users' devices and applications
• Bachelors' degrees or related field of study.
• 6+ years of experience in end user support
• Preferably in Banking sector
• Preferred Arabic speaking
Requirements
Handle end user queries, log tickets, and troubleshoot.
• Installation, configuration and maintenance of desktops, laptops, workstations, printers, software, scanners, Mobile devices, peripheral devices and accessories
• Provide L1 support for end user devices and applications
• Remotely handle issues related to end users' devices and applications
• Bachelors' degrees or related field of study.
• 6+ years of experience in end user support
• Preferably in Banking sector
• Preferred Arabic speaking