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Manager Of Customer Success ( Top Accounts )
Salla, Saudi Arabia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jan 14, 2023
Last Date
Feb 14, 2023
Location(s)
Job Description
Establish long-term success roadmaps for each customer with frequent checkpoints to ensure milestones are being attainedAssist team with executing growth and optimization strategies for our customersEnsure execution of customer journey touchpoints, including business reviews, retention, account expansion, and other opportunitiesCollaborate with cross-functional teams to ensure visibility and alignmentOversee escalations for assigned accounts and team’s accountsMonitor customer health indicators and sentiment trends and take swift action when necessary to restore customer confidenceRepresent the voice of the customer and work closely with the product team for new product enhancements and feature requestsProactively identify critical success factors and areas of business process improvement designed to enhance the overall customer experienceBuild a team, coach amp; develop talent.Drive operational practices and metrics to track the performance of the Customer Success Team and align their efforts to the mission and vision of the company goals.Foster collaboration and integration of positive communication with other departments.Design and maintain an internal mentoring program to improve employee retentionSupport and provide ongoing performance metrics of the Customer Success team to the Head of Customer SuccessProactively review potential at-risk clients to reduce churn.Build churn prevention strategies.Build Churn win-back.Design adoption plans to ensure the customers adopt the system and eventually renew.Identify cross-selling and up-selling opportunities and Design expansion playbooks. Utilize deep product and industry knowledge while serving as a cross-functional leader. Gather and summarize relevant data, suggesting improvements in the tools and techniques to help scale the teamAssist with the presentation of Quarterly Business Reviews of strategic accounts to ensure proper data analysis and recommendations will be presented to the clientResponsible for ensuring outreach to all strategic accounts has been performed on regular basis.Requirements
- Bachelor Degree
- Proficient level of team management.
- Excellent communication and negotiation skills.
- Able to adapt and succeed in a changing environment
- Experience in managing remote teams and working in a remote-friendly environment.
- Experience in Customer success, account management or sales.
- Experience in effectively working and collaborating across different organizational units internally and externally
- Ecommerce and/or Payment industry experience preferred
- Experience working with presenting and communicating to C level Executives
- SaaS Software Experience preferred
Job Specification
Salla
Information Technology and Services - Jeddah, Saudi Arabia