About Foodics
proudly voted the best place to work in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.
FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional Famp;B industry. Foodics is currently undergoing rapid expansion across MENA, Pakistan, Africa and Asia, servicing over 20,000 brands , and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
We provide a cloud-based point-of-sale SaaS ecosystem with tools that help Famp;B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.
We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!
Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance
Our Vision: To be the most trusted one-stop-shop software amp; financial platform for restaurants
Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth
About the Role:
Hi all! We are hiring for a very exciting role in Foodics - serving the global team as a Head of Customer Success! in this role; you will be managing the function that represents the backbone that connects customers with Foodics. Foodics is a customer-centric company by heart in which the same should be translated into our direct relationship with clients across all markets.
Customer success is a core function to ensure that customers derive the value they need and help them achieve their goals. As the Customer Success Head- Global, you are expected to establish customer growth and make the company profitable in the long run. By increasing the customer lifetime value, you will ensures the company is growing rapidly.
Your ultimate goal would be to set up a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Foodics products and services and drive sales and increased revenue. You will be the strategists if the function, providing guidance to the local teams in all operating markets.
If the role sounds exciting, hop on, and apply NOW!
Role Accountabilities:
Requirements