· Perform functional test of company’s board and system level products.
· Test and troubleshoot board failures as required.
· Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting.
· Follow all applicable work instructions to perform testing and repair processes.
· Replace of fix hardware components as needed.
· Follow and improve RMA procedure as per company and vendor policy.
· Discuss problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.
· Escalate product and process issues to management and help with problem resolution.
· Follow all company, safety and production procedures and regulations and maintains a clean and orderly workstation.
· Communicate RMA updates to sales team.
· Keep records for RMA requests and detailed reports for each one.
· Make sure to meet the service level required by company.
Requirements
· Minimum electronics certification from accredited two-year technical or four-year Engineering school.
· Using test instruments like Multimeter, Oscilloscope, Power Supplies, etc.
· Perform bord soldering and faulty component identifying and replacement.
· Networking Knowledge is required.
· Low current systems experience such as CCTV, Access control, Alarm systems and smart home.
· Reading and understanding schematics, datasheets, and written work instructions.
· Ability to handle job stress and interact effectively with others in the workplace.
· Good command of the English language: Ability to read, write and speak English well.
· Ability to carry out detailed written and oral instructions.