We are looking for a technical support agent, who will be responsible to interact with the technical issues, provide product/services information, answer Inquiries, and resolve any emerging problems that our customers might face with accuracy and efficiency. The best technical support agent is genuinely excited to track, understand then fix or coordinate the system technical issues. They’re patient, empathetic, well thinking, and passionately communicative. They love to talk and understand the value of good communication skills.
Responsibilities:
- Handle incoming Customer’ / clients communications via text, web chat, or email.
- Help the clients to set up and understand to use our platform to manage their businesses smarter.
- Guide the clients to use the platform to achieve a higher level of productivity.
- Resolves the technical issues, and forward the advanced issues to the leader/concerned team.
- Troubleshoot issues and provide resolution in a timely manner.
- Escalate problems that cannot be solved in a reasonable time frame.
- Resolve day-to-day queries and process their tickets to the concerned teams.
- Maintain professional character while representing Salla.
- Handling requests internally, and daily tasks.
Requirements
- Bachelor’s/ Diploma Degree in Computer Science, Business Administration, or IT.
- 0-2 years of experience in Customer Service, E-commerce, Logistics, or any relative.
- SQL knowledge and at least aware of one of the programming languages.