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End-User Support TechniciaN
Arabic Computer Systems, Saudi Arabia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jun 28, 2021
Last Date
Jul 28, 2021
Location(s)
Job Description
- Technical skills predominantly end user services and VIP services
English proficiency is a must.
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- BSc/BA in IT, Computer Science or relevant field
- Customer-oriented and cool-tempered
- Excellent communication skills
- Proficiency in English
- Ability to diagnose and resolve basic technical issues
- Tech savvy with working knowledge of office automation products, databases and remote control
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
Job Specification
Arabic Computer Systems
Information Technology and Services - Riyadh, Saudi Arabia