About Foodics
Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help Famp;B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company) and we are looking for people like you to help shape tomorrow at Foodics.
Vision
To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.
Mission
We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.
Main Task and Responsibilities
- Provide quality assurance of processes and functionalities.
- Evaluating amp; controlling performance according to guidelines.
- Supporting initiatives for data integrity and normalization.
- Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
- Generating reports from single or multiple systems.
- Monitor overall business performance with regard to service quality and compliance with the design and guidelines.
- Report on work that does not meet requirements and share it with the relevant stakeholders.
- Work with senior managers to identify approaches and methods to improve the overall quality
- Responsible to ensure proper implementation of operational instructions across all Foodics service policies, processes, and guidelines.
- Conduct in-depth analysis on the monthly performance across all functions and suggest action plans to overcome weaknesses.
- Enhance service awareness in the attitude and approach of all staff, especially the front line staff.
- Ensure customer complaints are attended to in a prompt manner and satisfactorily resolved.
- Ensure the effective and efficient usage of the customer complaint management process/ system and customer feedback mechanisms by the concerned staff.
- Conducting mystery shopping surveys and other checks/surveys on an unannounced basis to monitor performance against the established service quality standards and reporting the results
- Conduct market research to understand customer’s needs and Foodics competitive value
- conducting qualitative or quantitative surveys, which may involve field, interview, or focus group assessments
- Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales, and methods of operation
- Remain fully informed on market trends, other parties researches, and implement best practices
Requirements
- BSc in Computer Science, Engineering, or relevant field
- Proven Market Research Analysis experience
- Excellent knowledge of statistical packages (SPSS, SAS, or similar), databases, and MS Office
- Knowledgable in search engines, web analytics, and business research tools acumen
- Familiarity with CRM programs
- Adequate knowledge of data collection methods (polls, focus groups, surveys, etc)
- Working knowledge of data warehousing, modeling, and mining
- Ability to interpret large amounts of data and to multi-task
- Excellent communication and presentation skills
- Strong analytical and critical thinking
- Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously
- Must be flexible to work in a fast-paced and evolving environment
Benefits
- Attractive compensations and benefits.
- Accelerated learning experience.
- Flexible, people-focused culture .