Come join us to live well, work better, and be the best.
About the Role
The Team Leader is responsible to lead your team in delivering a great customer experience by selling the right products to grow sales.
Key Specific Accountabilities:
Use all available information to make decisions through the eyes of the customer
Communicate and engage effectively with customers, role-modelling a great customer experience
Support your Department Manager to manage people well everyday by following the core processes in all aspects of the colleague lifecycle
Engage the team to perform every day encouraging a strong colleague voice
Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
Identify talent and use tools and talent programmes to support personal growth
Understand the impact you have on sales, costs and profit
Utilise all available tools and systems to maximise sales and profit
Ensure product/project availability is maximised at all times
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
About You
To be successfully considered for this role, you must demonstrate the following skills and experience:
High school education or equivalent preferred
3+ years team leader or supervisor experience with a proven track record for driving sales and profit results and training and developing a team of individuals, ideally in retail and home improvement industry
Strong experience in any of these product categories: Decor, DIY, Garden, Outdoor or Home Living
Good command of business English (written and verbal)
Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
Strong level of numeracy & literacy
Leadership and people management skills
Strong commercial and store operational experience
Understanding of customer experience journey
Weβre here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click βapplyβ: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.