Store Leader (Saudi National) - Ogge Kitchen & House - Al Futtaim Retail - Riyadh, Saudi Arabia
Al Futtaim Private Company LLC, Saudi Arabia
Job Description
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
About the Role
The Store Leader is overall responsible for the sales and staff of the store. You have a major contribution in creating the annual sales budgets and then breaking it down into monthly sales targets. You will closely monitor the operational costs to ensure they are within the budgeted numbers. You are responsible for the customer service offered by the team and productivity and efficiency of the front and back office teams in store. You will work closely with HR to develop the training and development needs of the staff. You will also work with the Operations manager to implement the SOP’s, work routines, checklists and guidelines. You willl constantly monitor competition to see any gaps and areas of advantage. You will liaise with the logistics executive to ensure that all orders are consolidated properly so that no delays for customers. You will interact with the product / master data executive frequently with feedback on product performance both internal and external. You will also map the customer journey to see the points of advantage and areas of opportunity.
Key Specific Accountabilities:
Budgeting, Planning and Cost Control
Play active role in creating the sales budgets for the store
Break down the sales budgets on monthly and weekly targets
Control the SG&A costs
Store Disciplines, SOP’s and Routines
Store SOP’s, work routines, checklists
Implement the daily/ weekly checklists
Follow the store operating guidelines and ensure team follows the same
Team Management
Create the productivity targets for the store team
Work with HR to create training and development plans
Overall responsible for the Store rosters
Customer Service
Map the customer Journey to determine the strengths and weaknesses
Improve the customer service proposition by improving the NPS store
Responsible for both before and after sale journey
Logistics and Product
Work with Logistics executive to follow up on the order consolidations and ensure that orders are dispatched on time
Constant feedback to Product/ master data executive with inputs on product performance
Job Specification
About You
To be successfully considered for this role, you must demonstrate the following skills and experience:
High School or certificate course from technical institutes
8+ years experience in retail preferably in home retail or kitchen industry
3+ years in Store Manager position role
Should have had experience of managing multi functional teams, budgeting, operations, promotions and customer service
Team management
Excellent customer service and communication skills.
Time management and conflict resolution are added skills that will help
Strong Leader
Multitasker
Should be quick and agile
Problem solver
Attention to detail.
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