About Foodics
Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help Famp;B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company) and we are looking for people like you to help shape tomorrow at Foodics.
Vision
To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.
Mission
We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.
Foodics Professional Services are the services that Foodics provide to its customers including installations, technical visits, menu upload, etc. These services are either provided by Foodics team or through partners. This role will have a direct impact on the growth and success of Foodics ecosystem.
Main Task amp; Responsibilities
- Set Foodics professional services ecosystem strategy.
- Coordinate new customers onboarding with all relevant stakeholders e.g. IT, training, and customer success to ensure having the best experience for Foodics new customers.
- Lead the professional services team.
- Train and certify freelancers to provide Foodics services to the customers.
- Manage the cycle and quality of Foodics freelancers and partners.
- Manage the hardware inventory and ensure having the right amount of items for the forecasted demand.
- Coordinate the shipping processes with the logistic/fulfillment companies.
- Build, maintain, and optimize the processes governing the professional services partnerships including:
- The acquisition of strategic and valuable partners e.g. marketing agencies, accounting firms, operation management firms, etc.
- The commercial agreements developed with the partners and aligned with internal stakeholders.
- Managing the relationship with the partners.
- Managing the quality of the partners.
- Resolving issues between Foodics partners and customers.
- Promote Foodics professional services to customers by starting different marketing campaigns.
- Work with Foodics products leaders to ensure covering their PS (Professional Services) needs.
- Work with the different counties’ GMs to ensure covering their PS (Professional Services) needs.
- Monitor and optimize PS (Professional Services) revenues/costs.
- Set the right performance metrics for the PS (Professional Services) team.
- Develop the required monitoring reports/dashboards to ensure all PS (Professional Services) jobs are going well, and leave no space for luck.
- Keep looking for efficiency optimization opportunities that will result in an overall cost reduction
Requirements
- BS Degree in Information Technology, Computer Science, Management Information System, or relevant field
- 5+ years of relevant experience in operations/supply chain/professional services.
- Previous experience leading teams.
- Outstanding analytical, problem solving, and organizational skills.
- Previous experience in developing partnerships and commercial agreements.
- Proficiency in Microsoft Excel, Google Sheets and basic programming skills
- Excellent analytical and problem-solving skills
- Must have strong and excellent communication skills
- Fluent in English and Arabic is a must. Other European language is a big plus (Spanish, Italian or French)
- Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
- Passion for Food and Restaurants
Benefits
- Medical Insurance
- Training amp; Development
- Performance Bonus