Job Description
Duties & Responsibilities
1. Review current C4I & ICT operational processes. These processes include but are not limited to the maintenance, change, configuration, and service request management processes.
2. Identify the areas of improvement and the stakeholders; develop a roadmap to design or change processes taking into consideration the system operational environment.
3. Recommend a methodology that may be deployed for process design and process re-engineering.
4. Recommend a software package for documenting the processes and procedures enabling all the users to access the documents online.
5. Present the roadmap, methodology, and software package recommendations to the engineering management and his staff in order to obtain approval for carrying out process design, change, or re-engineering.
6. Coordinate and interface with other organizations as necessary.
7. Conduct process design /re-engineering activities.
8. Review the newly designed or re-engineered processes with all stake holders.
9. Update the manuals in light of the re-engineered processes. Additional resources may be available for documentation. However, the Process Management & Support Engineer shall have the overall responsibility to ensure the completion & quality of the documents.
10. Conduct reviews and get buy-in from all stake-holders on the final version of the manuals.
11. Get approval for the updated documents and put the documents under version control.
12. Carry out any other tasks as directed by the management in support of the mission.
Job Specification
Qualifications
The candidate, at a minimum, shall have a Bachelor of Science (B.Sc.) degree preferably in Systems Management or Operations Research. A Master of Science (M.S) degree will be preferred. Excellent command of the English language both written and oral is required. Likewise, effective writing skills, documentation skills, and communications skills are also required. Any specialized courses towards these skill sets will be considered favorably. Must be a computer literate and be an expert in the use of various documentation software packages. At a minimum, he must be proficient in the use of Adobe Acrobat and MS Office for writing and maintaining the documents. His educational background must enable him to design/re-engineer C4I operational processes. The candidate should be knowledgeable about various frameworks, such as ITIL, eTOM, and other equivalent frameworks.
Experience
1. The candidate shall have a minimum of 10 years of experience in C4I systems operations and maintenance and another 5 years experience in process design / process re-engineering of C4I operational processes. Operations and maintenance experience must include maintenance of various C4I and ICT (Information and Communication Technology) systems.
2. The process design / process re-engineering experience is important for this job. The candidate must have worked in the design and re-engineering of C4I and ICT operational processes. This may include integrating various processes as a result of organization restructuring, re-engineering/streamlining the processes for improving the overall performance, or designing the new processes. The operational processes must include maintenance, configuration, and change management processes for C4I and ICT.
3. The candidate must have used a recognized methodology for carrying out the process design / process re-engineering.
4. The candidate must be experienced in the use of software packages for documenting the processes and detailed procedures.
5. Experience in using ITIL and/or eTOM framework for process design will be considered a plus.