IT Support

IT Support
National Parcel Stations Network Co., Saudi Arabia

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 11, 2024
Last Date
Mar 16, 2024

Job Description

As an IT Support staff member in our Information Technology department, you will play a crucial role in providing technical support and assistance to end-users within our organization. You will be responsible for addressing and resolving IT-related issues, responding to inquiries, and ensuring a high level of customer satisfaction. The ideal candidate should have excellent communication skills, a strong technical aptitude, and a commitment to delivering quality IT support services.


  • Provide timely and effective support to end-users on a variety of IT issues, including hardware, software, network, and connectivity problems.
  • Respond to support tickets, emails, and phone calls, ensuring a prompt and satisfactory resolution.
  • Diagnose and troubleshoot technical issues reported by end-users, ensuring accurate problem identification and resolution.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain accurate records of support requests, resolutions, and user interactions. Contribute to the development and enhancement of knowledge base articles.
  • Assist with the configuration and installation of hardware and software, ensuring compatibility and adherence to organizational standards.
  • Provide essential support in system integration tasks, leveraging overall IT knowledge to assist in the seamless integration of systems, troubleshoot integration-related issues, and collaborate with the IT team to maintain optimal system functionality.
  • Provide basic training to end-users on the use of hardware, software, and other IT resources.
  • Promote and enforce IT security best practices. Educate end-users on security awareness and potential risks.
  • Collaborate with other IT team members to resolve complex issues and contribute to ongoing IT projects.
  • Coordinate with vendors and external support services as needed.
  • Provide remote assistance to users working off-site. Utilize remote support tools to troubleshoot and resolve issues.
  • Assist in maintaining an accurate inventory of IT assets, including computers, peripherals, and software licenses.
  • Ensure a high level of customer satisfaction by delivering responsive and effective support services. Gather feedback and continuously seek opportunities for improvement.


  • Bachelor's degree in computer science or related field preferred.
  • Proven knowledge in a helpdesk or technical support role.
  • Strong understanding of IT concepts, hardware, software, and networking.
  • Customer-focused with a commitment to delivering high-quality support services.
  • Ability to prioritize and manage multiple tasks related to the IT Department in a fast-paced environment.
  • Technical certifications (CCNA, ITIL, and Microsoft Certified Professional) are a plus.

Key Skills amp; Core Competencies

  • Excellent verbal and written communication skills to effectively communicate with end-users and team members.
  • A customer-centric approach with the ability to provide friendly, patient, and empathetic customer service.
  • Strong problem-solving skills to address users’ technical issues quickly and efficiently.
  • Patience and composure when dealing with users who may be frustrated or unfamiliar with technical terms.
  • Ability to adapt to changing technologies, processes, and priorities in a fast-paced environment.
  • Willingness to collaborate with other team members and escalate issues when necessary.
  • Effective time management skills to prioritize and manage multiple support requests simultaneously.
  • Commitment to continuous learning and staying updated on new technologies and support methodologies.
  • Attention to detail to accurately document issues, resolutions, and user information.

Job Specification

Job Rewards and Benefits

National Parcel Stations Network Co.

Information Technology and Services - Riyadh, Saudi Arabia
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