Operations Specialist
Jeeny, Saudi Arabia

Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.

We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.

As an Operations Specialist, you will help the Operations team with the execution of various quality and supply-related projects. You will take responsibility for some day-to-day tasks along with being trained to take on more complex responsibilities over time. You will work closely with the Customer Service Agents (CSA) and the Driver Intel Fleet to ensure smooth resolution of all driver complaints, issues, and queries. You will also help with quality control measures and updates, execution of new regulations and policies, and product discovery through Ops MSUs.

• Handling day-to-day CSA queries and operations.
• Ensuring smooth resolution of all driver complaints.
• Help with Quality control measures and updates.
• Managing Driver Intel Fleet.
• Execution of new regulations and policies to CSA Structure.
• Managing Investigative Issues forwarded by the CSA Team.
• Executing Product Discovery through Ops MSUs.

Requirements

• Saudi National.
• Excellent English communication skills.
• Good energy and passion for work.
• Bachelor’s degree in Business, Engineering, or related field.
• A minimum of 1-2 years of experience in operations, customer service, or project management.
• Proficient in MS Office and Google Suite.
• Ability to work under pressure and multitask.
• Strong analytical and problem-solving skills.
• Team player with a positive attitude.

Benefits

• An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
• An environment that encourages you to take ownership and produce excellent outcomes every day
• Health benefits and insurance
• Flexible working hours

Job Rewards and Benefits