Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Our Code of Conduct:
At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
Duties and Responsibilities:
Project Planning and Designing
- Create implementation plans, and designs and generate detailed technical implementation report for each undertaken project.
- Generate design, implementation, disaster recovery, and other technical documents if required.
- Stay current on industry trends and new technologies and recommend future initiatives.
Implementation
- Install new products and apply performance and security procedures.
- Supervise the migration of existing solutions and apply needed updates.
- Complete configuration and upgrading based on the design and specifications of client proposals.
- Perform Product health check.
Testing, Documentation and Reporting
- Complete integration and test the applications and systems.
- Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
- Provide timely status reports to supervisors and project managers.
- Provide project LLD design and project implementation plan.
Technical Assistance and Consultation
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
- Follow-up on major accounts in terms of technical support and proactive support service.
- Maintain applications, and operating systems and performed various preventative maintenance tasks for clients.
- Provide hands-on training to the customer Knowledge Transfer.
- Run Instructor-led classroom training.
- Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements.
Requirements
- Bachelor's degree in Computer Engineering or any related IT field
- 5+ years of experience in Hardware Services
- Excellent command of both English amp; Arabic languages (writing, reading amp; conversation)
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
Skills:
- Good troubleshooting skills
- Good planning skills including contingency and system availability planning.
- Good experience in administration procedures
- Good communication skills in both Arabic and English
- Good follow up skills
- Good Presentation skills and good reporting and documentation skills
Technical Skills Requirements:
- Proficiency of datacenter devices and system engineer Operation amp; Support such as EMC storages ,Dell Server and Vxrails
- Proficiency of Virtualization environments VMware vSphere, ESXi and VSAN
- Good experience Backup system Operation amp; Support such as Veritas NetBackup, Avamar, VEEM ,and networker
- Good xperience in SAN storage and SAN switch Operation amp; Support
- Good experience of DR operation and management
- Good experience in Linux administration and support
- Good experience in VMware high availability design and implementations
- Good experience in Installing patches and performing system updates for storage, VMware and Linux for large amount of server and in bulk
Certification:
- VMware VCP
- Veeam
- EMC storage
- Red hat