Arabic Computer Systems is seeking a highly motivated and talented individual to join our team as a Technical Support - Fresh Graduate. As one of the largest ICT Companies in Saudi Arabia, ACS has maintained leadership for over 35 years, employing more than 3,000 IT professionals across 23 cities. We serve government entities and some of the Middle East's leading companies, constantly expanding through strong business development and acquiring cutting-edge technology for enterprise customers.
As a Technical Support - Fresh Graduate, you will have the opportunity to work with a team of experienced professionals and gain hands-on experience in the field of information technology. You will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and ensuring customer satisfaction. This position offers an excellent opportunity for recent graduates to kick-start their careers in the fast-paced and ever-evolving world of IT.
Responsibilities
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve software, hardware, and network issues
- Assist customers with installation, configuration, and maintenance of computer systems
- Collaborate with cross-functional teams to address complex technical problems
- Document and maintain records of customer interactions and resolutions
- Perform hardware and software upgrades as needed
- Stay up-to-date with new technologies and industry trends to provide accurate support and guidance
Requirements
- Diploma degree in computer science or a related field
- Certificate : Plus Network or .MCSA and CCNA
- Excellent communication and customer service skills
- Strong problem-solving and troubleshooting abilities
- Ability to work effectively in a team environment as well as independently
- Basic knowledge of computer hardware, software, and networking
- Familiarity with operating systems such as Windows and Linux
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Willingness to learn and adapt to new technologies and systems