Foodics Pay Operations Manager
Foodics, Saudi Arabia

Proudly voted the best place to work in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.

FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional Famp;B industry. Foodics is currently undergoing rapid expansion across MENA, Africa and Asia, servicing over 20,000 brands, and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We provide a cloud-based point-of-sale SaaS ecosystem with tools that help Famp;B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.

We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!

Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance

Our Vision: To be the most trusted one-stop-shop software amp; financial platform for restaurants

Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth

About The Role

Hi all! We are hiring for an exciting role for Foodics-Pay - our Fintech product. We seek a professional Operation Manager to design, develop and oversee methods and procedures to manage the desired department and ensure the smooth running of daily business operations, aggregator onboarding, and all other POS operations.

The ideal candidate must be Tech-Savvy and customer-focused, experienced in tracking, reporting business results, and monitoring KPIs, across all countries where the product is being sold: KSA, UAE, Egypt, and any new markets.

Be ready to lead and mentor your team and apply and develop processes and procedures to increase and enhance the quality of customer service.

• Lead and oversee Foodics Pay operations team (TMS Registration, Installation, Product Ops, Settlement, Chargeback amp; Claims) in the multiple locations where the product is sold (KSA, Egypt, and UAE for now)
• Identify and enhance policies amp; procedures related to Foodics-Pay operations to optimize and automate the experience
• Ensure smooth onboarding of new aggregator banks, monitor bank performance, and understand settlement flows clearly.
• Manage and assist the merchant's operations in their daily use of our solutions.
• Assist the team and ensure all configurations are perfectly done as per requirements.
• Develop performance metrics to deliver, track and report mechanisms.
• Track, report, and take action if needed on your team KPIs, such as quality of work completed, installation time, customer satisfaction, etc.
• Be aware and identify any new business opportunities to generate revenue from Foodics Pay.
• Track market trends to be able to provide potential solutions based on the merchant's needs.
• Mitigate any operational risks and drive efficiency.
• Collaborate and engage with the team to create the best operational experiences in a customer-focused approach.
• Work cross-functionally with the internal teams and external partners to ensure and improve the quality of our services and the efficiency of our operations.
• Ensure tasks are appropriately distributed across the team and closed within the SLA to guarantee customer satisfaction with the product.

Requirements

• 3-4 Years of proven Experience as Operation Lead in Fintech, E-payment firm, or commercial bank or any related sector.
• Strong and comprehensive understanding of Sama regulations relevant to fintech solutions in KSA
• Understanding of other Fintech regulations in operating countries - UAE and Egypt- is a big plus
• Good Knowledge and experience in POS devices and all related hardware aspects.
• Good IT knowledge and networking setup fundamentals
• Track record of excellent leadership and people management skills.
• Ability to work in a fast paced environment and under pressure.
• Bilingual speaker is a must - arabic - english
• Self- motivated to achieve and exceed target
  
  Important Hashtags: #LongScreenTime #HighVolumeofCalls #UseofComputer

Job Rewards and Benefits