Cash Collection Associate
Nana Direct, Saudi Arabia

About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:
Nana funding: 500M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

Duties and Responsibilities:

• Collaborating on debt collection strategies with other departments.
• Enacting debt recovery plans that adhere to the FDCPA.
• Contacting debtors by telephone to negotiate debt recovery.
• Preventing recurring delinquency by negotiating manageable debt payment plans.
• Negotiating settlements to recover a maximum percentage of outstanding debt.
• Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
• Researching publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
• Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
• Purging records where debts have been satisfied.
• Daily reconciliation for the data of POS with system (Cash - Mada Visa Master ...)

Requirements

• Bachelor’s degree in Finance or relevant field
• A minimum of 2 years experience in a sales or customer service role.
• Previous experience in debt collection will be advantageous.
• Proficiency in debt collection software.

Job Rewards and Benefits