Area Operations Manager
Nana Direct, Saudi Arabia

About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:
Nana funding: 500M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

• Perform a weekly check-up DS stores visiting based on a quality checklist
• Supporting DS employees by handing over health cards, newly print Iqamas, and distribute uniforms and stamps
• Managing periodical auditing reports on each store.
• Maintaining day-to-day communication with store managers and supervisors.
• Planning, distributing tasks, follow-up, and delegate responsibilities to store managers
• Controlling and auditing cash flow of each store including petty cash handling. This includes distributing, validating, and utilising invoice systems by uploading all invoices.
• Handling daily new projects ( marsool, Yango Launching, new stores opening, store move )
• Creating and implementing new methods in stores to improve housekeeping, receiving process, shopping speed, and expired items collection.
• Optimising a stable CPO by controlling and planning store workforce (shoppers)
• Interviewing, training, and onboarding supervisors, and shoppers if needed.
• Leading and managing employees’ shifts creating on Frappe
• Supervising store managers, supervisors, and shoppers attendance, vacations, and store issues, and any factor affecting the store's in general.
• Maintaining a good distribution of supervisors among stores, and perform proper changes if needed
• Performing and following up with the facility team on store's maintenance.
• Managing and controlling items in the store. This includes: scheduling expiry items removal, managing daily receiving from suppliers, and coaching team members on receiving and dispatching items.
• Validating and reflecting changes on the system.
• Communicating and following up regarding order dispatching, damages return, discrepancy check, backorder pick up, and the usual link between the warehouse and darkstores.
• Preparing and processing the open up of more than 10 darkstores to ensure a smooth workflow. ( Supervisor choice, store check, and delegating an operations team )
• Placing bi-weekly plastic bags orders to be delivered to the warehouse.
• Providing darkstores with enough plastic bags supply every two weeks.
• Collecting and distributing the ice bags and ice boxes as per the store's frozen orders.
• Introducing and implementing a weekly training refreshment material for dark store supervisors.
• Daily tasks for unexpected daily issues such as the need to cover for a store supervisor that unexpectedly stopped showing up to work, and many other issues that the operations supervisor needs to be available for.

Requirements

• Degree in Business, Operations Management or related field
• 5-6 years of proven work experience as Operations Manager or similar role
• 3-4 years of experience in a leadership role.
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Professional English communication skills

Job Rewards and Benefits