Client Onboarding Manager
Salla, Saudi Arabia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jan 14, 2023
Last Date
Feb 14, 2023
Location(s)

Job Description

  • End to End implementation of Salla's solution at our top customers with high ticket size, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.
  • Maintain the overall health of accounts throughout onboarding and implementation to ensure account success and growth
  • Build, develop, and support a customer-focused team of Onboarding Specialists who support Salla customers throughout their onboarding journey
  • Create Implementation Launch Plans to ensure that all parties are in agreement on expected timelines and outcomes.
  • Ensure on-time delivery of our content + platform solution through effective, proactive planning and communication.
  • Collaborate and communicate cross-functionally with the internal team to ensure customer issues and opportunities are addressed in a timely manner.
  • Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues.
  • Build onboarding processes that ensure a successful implementation of the system in a limited time.

Requirements

  • Bachelor Degree
  • Proficient level of team management.
  • Excellent communication and negotiation skills.
  • Project management experience and recognized qualifications such as PMP or Agile are preferred.
  • You are a creative problem solver and embrace the opportunity to find solutions when presented with a challenge.
  • Experience with SaaS in Technical Account Management, Implementation, Onboarding, or Service Delivery.
  • Experience in E-commerce, Payment, Shipping, or Logistics companies.
  • Experience managing remote teams and working with remote clients
  • Attention to detail and consistent track record of high-quality performance

Job Specification

Job Rewards and Benefits

Salla

Information Technology and Services - Jeddah, Saudi Arabia
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