About Foodics
proudly voted the best place to work in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.
FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional Famp;B industry. Foodics is currently undergoing rapid expansion across MENA, Pakistan, Africa and Asia, servicing over 20,000 brands , and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
We provide a cloud-based point-of-sale SaaS ecosystem with tools that help Famp;B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.
We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!
Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance
Our Vision: To be the most trusted one-stop-shop software amp; financial platform for restaurants
Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth
About the Role:
Hi all! We are hiring for a very exciting role in Foodics - serving the global team as a Head of Customer Onboarding! in this role; you will be building strategies and plans to ensure the onboarding of our customers at a world-class level. As a global role, you will be responsible for standardizing the onboarding experience across all different markets, aligning for localizing the experience in each market through local teams in KSA, Jordan, Kuwait, Egypt, UAE, and any new markets.
You are expected to optimize the time to value as a primarily focused metric that includes but is not limited to customer education, professional service, and service delivery. You will be working closely on the handover process between the acquisitions team and the account management team in getting the customer onboarded and realizing the values of the product during the customer's early stages.
If the role sounds exciting, hop on, and apply NOW!
Role Accountabilities:
Requirements