Cloud Store Manager
Nana Direct, Saudi Arabia

About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:

Nana funding: 188M SAR
Current funding stage: Series C
Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

Requirements

Duties and Responsibilities:

• Profit:
• Achieve and exceed DarkStore’s budgeted Profitability
• Sales:
• Achieve orders forecast of every month
• Achieve growth of Order Count and Basket Size
• Growth of Customer Loyalty by Providing Quick Delivery
• Stock level amp; Inventory:
• Record item Availability and control stock as per predefined min. and max.
• Shrinkage:
• Maintain Shrinkage below Company Standards (1%)
• Analyse amp; Rectify Negative inventory.
• Wastage amp; Damages:
• Workout Liquidation with help of Commercial to reduce wastage (Weekly/monthly)
• Analyse Return to Supplier daily
• Expenses:
• Keep Costs under budgeted Numbers as per Pamp;L Budgets
• Do not exceed budgeted Manpower
• Process:
• Planogram Adherences 100% at all times
• Attain Audit Standards on Visit Register (Qvalon)
• Check on all Legal and Administrative compliances to avoid any penalties by authorities
• People:
• Manage and plan shifts for Supervisors, Pickers, amp; Drivers on system and physical adherence
• Ensure all subordinates work as per JD.
• Make sure to request additional manpower when needed if budget is not exceeded.
• Customer:
• Solve all Customer issues with appropriate action taken Daily Freshdesk
• Respond to any customer demands and seek Commercial Support Daily Freshdesk
• Sales Growth:
• Daily - KVI ( Top SKU Availability) make order before stock out
• Daily - Check growth over last year same month and action on de-growth category
• Daily - Check Non-Performing SKU’s over last month sales and take action
• Routine spot check on fresh items, maintain freshness all times.
• Daily Check all Orders sent as per cut-off schedule
• Daily Check on delivery time of all fresh, Ultra Fresh stocks
• Shrinkage and Wastage:
• Daily Check and Sign Below Records
• Wastage entry (TBS)
• Customer Cancelled Orders to be returned to specific shelves
• RTV and Receiving Process
• Asset movement File
• Consumable stock movement
• Act on any suspicious transactions at Receiving, Mrsool, amp; Offline Activities.
• Stock and Inventory:
• Check daily Department wise stock holding, action on non-moving stock (Food lt;14 days, Non-food lt;40 days)
• Stock room arranged and managed as per SOP
• Corrective action on Negative Stocks
• Expenses:
• Optimize usage of Manpower, Assets and Resources Weekly
• Monitor Daily Bills on Maintenance, fuel and power consumption
• Control costs of Power, Water and Fuel under budgeted numbers
• Control Consumable expenditure of Administration
• Process Management:
• Floor Walk on daily basis (Qvalon)
• Document any process gaps from above activity and report
• Daily and routine check of Storage area and staff to adhere to Company / Baladia norms
• Handle Government, authorities visiting the store
• Planning amp; Budget amp; Forecasting Management:
• Make plans and achieve weekly targets and KPI’s
• Check on selected two competition and give weekly feedback to commercial for pricing correction
• People amp; Performance Management:
• Conduct daily team review and understand the gaps in progress
• Train and Develop team on Planogram, Procedures amp; team management

Job Specifications amp; Requirements:

• Preferred University Graduate
• Minimum of 2 years’ experience in retail
• Computer basic Skill
• Proficiency in word, Excel and Outlook
• Strong problem solving and analytical skill
• Self-Motivated and Leadership and good in communication

Job Rewards and Benefits