About Foodics
Proudly voted the best place to work in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.
Foodics is undergoing rapid expansion across MENA, Pakistan, and Africa, servicing over 20,000 stores, and has been granted three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA.
We provide a cloud-based point-of-sale SaaS ecosystem with tools that help Famp;B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.
We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!
Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance
Our Vision: To be the most trusted one-stop-shop software amp; financial platform for restaurants
Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth
About the Role
Hi all! We are are looking for a Performance amp; Reporting Specialist, to be hired in AlKhobar office, who has strong analytical skills and attention to details.
You will be in charge of maintaining and analyzing workforce performance, generating reports and developing scheduling processes for Foodics Customer Support Specialist
If this sounds like an opportunity that excites you, hop on, apply now!
Responsibilities:
- Monitoring performance in order to recognize top performers, as well as areas where improvement is required.
- Creating daily, weekly, monthly amp; quarterly reports.
- Analyze incident root causes amp; propose, share amp; discuss it with relevant stakeholders.
- supervision and development of Workforce Management staff.
- Ensures service levels and productivity goals are met.
- Provides all workload forecasting and consequent staffing planning to meet service goals.
- Maintains and analyzes workforce performance and staffing change data for continuous quality and productivity improvement.
- Develops and maintains scheduling processes Customer service agents
- Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.
- Develops presentations on recommendations and process implementations to senior management
- Completes special projects as needed.
Requirements
- Bachelor’s degree in mathematics or business preferred or any relevant fields.
- Experience in Omni-channel queue management a plus (email/CHAT/Calls).
- Ability to write reports, business correspondence, and produce manuals.
- Must demonstrate ability to communicate effectively, both orally and in writing within all levels of Call Center staff.
- Prior experience with system implementation and scoping
- Strong analytical skills and attention to detail.
- Ability to effectively partner with various levels of management.
- Proficient in the use of Microsoft Office applications including but not limited to Outlook, Internet Explorer, Excel, Word, PowerPoint, etc.
- Experienced use and/or implementation of Call Center amp; Technology.
Benefits
- We offer a people-focused culture that fosters inclusion, diversity, innovation, and a flexible work setup: remotely, in-office, and hybrid models.
- A performance-based company that offers 30 vacation days, 30 days work from anywhere, excellent career advancement opportunities, and lucrative compensation, including bonuses and ESOP potential
- Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities.
- Accelerated learning opportunities - attending training, conferences, and events as needed
- An excellent opportunity to grow and work with the most amazing people in the industry
- Being part of an environment that offers challenging goals, autonomy, and mentoring creates incredible opportunities for you and the company.
Disclaimer: here at Foodics, we don’t just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. All employment is decided based on qualifications, merit, and bus