Customer Care Agent (Riyadh)
Nana Direct, Saudi Arabia

About Nana:

Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.

Highlights:

Nana funding: 188M SAR

Current funding stage: Series C

Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners

Responsibilities:

• Communicate with customers through calls and chats
• Work with internal departments to meet customer's needs
• Handling Customers complaints
• Identify and help solve customer issues quickly and effectively
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Handling customer’s surveys upon need

Requirements

• Minimum Education: High School Graduate
• Has experience of 1+ Years in handling customer tickets and chat support
• Professional Multi-tasker (worked in a company where you handle multiple tasks at the same time)
• Prior experience in customer service is a MUST
• Able to use CRMs

Job Rewards and Benefits