Helpdesk Supervisor
Arabic Computer Systems , Saudi Arabia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 12, 2021
Last Date
Oct 12, 2021
Location(s)

Job Description

manage and oversee the help desk staff

keep track all the open incident service request

follow-up with different departments for resolution of the tasks

assign duties to rest of the team members

manage the Helpdesk and service management staff

develops regular reports on help desk

Requirements

Responsibilities
  • Overseeing daily technical operations
  • Assisting in training new employees and reviewing the high performing team
  • Coordinating with the software development team in addressing technical debt
  • Analyzing project briefs, requirements and deliverables
  • Preparing and presenting progress reports
  • Developing and assigning work schedules/tasks
  • Liaising with the engineering team for project completion
  • Reviewing ongoing operations and rectifying any issues
  • Coordinating with the Engineering Manager and the Software Engineer
  • Scheduling training sessions for new employees and the technical staff
  • Notifying any technical problems to the engineer responsible
  • Communicating with the clients to ascertain their needs
  • Checking and updating systems and software on a regular basis
  • Conducting periodic security checks/audits
  • Using good quality code to avoid monetary damage
  • Understanding project requirements and developing detailed structure
  • Implementing best practices and coding standards

Job Specification

Arabic Computer Systems

Information Technology and Services - Riyadh, Saudi Arabia