Helpdesk Supervisor
Arabic Computer Systems , Saudi Arabia

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 12, 2021
Last Date
Oct 12, 2021

Job Description

manage and oversee the help desk staff

keep track all the open incident service request

follow-up with different departments for resolution of the tasks

assign duties to rest of the team members

manage the Helpdesk and service management staff

develops regular reports on help desk


  • Overseeing daily technical operations
  • Assisting in training new employees and reviewing the high performing team
  • Coordinating with the software development team in addressing technical debt
  • Analyzing project briefs, requirements and deliverables
  • Preparing and presenting progress reports
  • Developing and assigning work schedules/tasks
  • Liaising with the engineering team for project completion
  • Reviewing ongoing operations and rectifying any issues
  • Coordinating with the Engineering Manager and the Software Engineer
  • Scheduling training sessions for new employees and the technical staff
  • Notifying any technical problems to the engineer responsible
  • Communicating with the clients to ascertain their needs
  • Checking and updating systems and software on a regular basis
  • Conducting periodic security checks/audits
  • Using good quality code to avoid monetary damage
  • Understanding project requirements and developing detailed structure
  • Implementing best practices and coding standards

Job Specification

Arabic Computer Systems

Information Technology and Services - Riyadh, Saudi Arabia