Operations Performance Specialist (Jeddah)

Operations Performance Specialist (Jeddah)
Sary , Saudi Arabia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 5, 2021
Last Date
Oct 5, 2021
Location(s)

Job Description

  • Establishing delivery processes: Streamline these processes and procedures to ensure each customer gets the same great experience.’
  • Analyze processes and identify potential areas of improvement.
  • Assist staff in the delivery process, even though they may not be your direct report. Hold all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer experience.
  • Lead on Supply Growth efforts in collaboration with the Supply Planning Team.
  • Managing Customer Expectations: Assess customer feedback and improve procedures accordingly to ensure that great customer service is always provided. Evaluate customer's experience against a set of goals and criteria. Act when scores fall below thresholds and work with the Customer Service team to conduct additional research if needed.
  • Building Partnerships: Build partnerships and liaise with Delivery Service Providers to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise. Interact with internal and external stakeholders and Senior Leadership to develop and manage change.
  • Work with Planning Team to create a prioritized list of supply requirements in various stations.
  • Generate daily, weekly, and monthly reports from multiple systems for managers when needed in clear, clean format.

Requirements

  • +1 Years of experience in relevant role
  • Work e-commerce is a plus.
  • BS in Business Management, Operations Management, Supply Chain, or any field related
  • Ability to prepare, report and interpret large sets of data.
  • Proficiency in Advanced Excel.
  • Excellent communication, both verbal and written.
  • Analytical skills.

Job Specification

Sary

Information Technology and Services - Riyadh, Saudi Arabia