ITOC Senior Engineer
Arabic Computer Systems, Saudi Arabia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jul 1, 2021
Last Date
Aug 1, 2021
Location(s)

Job Description

On-site professional service to support IT infrastructure solutions, including IP Telephony, video conferencing, wireless/Security and contract center solutions. Including, but not limited to the below 24/7 tasks

  • Network performance monitoring and reporting make sure to prepare ITOC executive reports which includes KPI/SLA reports etc.
  • Assessed efficiencies of the ITOC operations, ensuring all Service Level Agreements (SLA’s) are met
  • Responsible for keeping Teams informed and up to date on open tickets within the team and individual ticket queues.
  • maximize solutions performance by monitoring performance, troubleshooting systems failures and outages
  • Following approved processes, including incident management, change management, patch management on call support, design and security policies.
  • Effective analysis of network visibility and availability
  • Ensuring stable and reliable infrastructure services of access and core networks
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
  • Responding to faults on systems and networks,
  • liaising with 3rd party suppliers, handling escalation through to resolution
  • alarm handling,
  • Troubleshooting, and remediation. And dispatching and assigning tickets to concern team
  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • To provision customer network services on Campus and datacenter equipment
  • To provide support services for Engineering and other technical teams
  • Proactively monitors and troubleshoot servers, ISP links monitoring , Router/firewall/Switches, storage
  • Proactively detect and isolate problems within the network, confidential network equipment, customer equipment and or TR Rooms. Testing with Network Field support Team.
  • This team is responsible for alerting all the L1 issues L2 will be working on to get the issues fixed.
  • Adhere to all Policies, procedures, standards and business ethics coded and ensure that they are communicated and implemented within the Team.
  • Job Specification

    Job Rewards and Benefits

    Arabic Computer Systems

    Information Technology and Services - Riyadh, Saudi Arabia
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