IT Global service center representative
Arabic Computer Systems, Saudi Arabia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
May 10, 2021
Last Date
Jun 10, 2021
Location(s)

Job Description

To provide first-line service desk support to end-users, assisting them with hardware and software problems via phone, email, remotely, or fax.


  • Provide 1st line technical support; answering support queries via phone, email, and fax from a remote location.
  • Act as a single point of contact for user issue resolution. This includes defining the issue, identifying issue resolution, communication of resolution to requestor amp; closing of service request or escalate to level 2 support.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Respond to inquiries from users and help them resolve any hardware or software problems.
  • Help in redirecting requests to appropriate teams.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • Monitor IT Services status and report up normal cases to concern IT teams amp; IT management.
  • Manage on-call and escalation processes.

Skills

• Customer Service: Understand and satisfy customer’s requirements
• Communication: Listen and respond clearly and coherently orally and in writing to customer and management requirements

Requirements

  • Customer Service: Understand and satisfy customer’s requirements
  • Communication: Listen and respond clearly and coherently orally and in writing to customer and management requirements
  • Self Development: Demonstrate eagerness to learn by seeking knowledge and using available learning resources
  • Analytical Skills: Collect and screen information, ensure it is accurate, complete and from the right sources
  • T Application Knowledge: Use existing applications in own job area. General understanding of standard tools and its uses
  • IT Hardware Knowledge: Demonstrate understanding of diverse hardwarefunctionality and operations by identifying and troubleshooting diverseproblems
  • IT Systems Knowledge: Understand, interpret and implement existing systems. Trouble-shoot problems and advises others in own work area

Benefits

  • Training amp; Development

Job Specification

Job Rewards and Benefits

Arabic Computer Systems

Information Technology and Services - Riyadh, Saudi Arabia
© Copyright 2004-2024 Mustakbil.com All Right Reserved.