Do you love food and convenience put together? Then you just might love Hungerstation.
Hungerstation is the leading, on-demand food delivery company in the region, bringing thousands of your favorite restaurants online into your home or office fast! We’re all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in a start-up culture.
We are looking for a highly talented Senior Manager, IT Operations to join our team in Riyadh. If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor as well as a strong team player comfortable working as a leader, supporting a team, and working closely with the management teams to drive strategic initiatives forward across the region.
Responsibilities:
- Build and lead a team of high-performing Corporate Technology professionals, providing efficient and effective IT services to internal users.
- Develop and implement strategy for building and scaling the regional technology function, together with accompanying server infrastructure, networks, front-end portals, and workflows.
- Build the regional IT Support/Service Desk function and manage performance of frontline support to internal users, including setting and achieving appropriate service levels.
- Be the champion of an amazing employee IT Support experience, leading by example to your team.
- Work closely with the local and global security departments for implementation of security policies
- Oversee the department budget and manage IT assets, including provisioning of equipment to a growing staff population.
- Rethink and implement an amazing onboarding experience for all users across the region
- Develop escalation processes and serve as the main point of escalation for any incidents/problems.
- Constantly identify opportunities for improving service, efficiency, and cost-effectiveness in the Internal IT function
Requirements
Requirements:
- Bachelor Degree in Computing or equivalent qualification.
- 10+ years of relevant experience in Corporate Technology functions, including at least 5 years leading teams and managing large budget/IT assets.
- Experience in building regional technology functions, preferably from ground up and across multiple sites.
- Experience setting up IT Service Desk function, with capabilities in handling high ticket volumes.
- VMWare Workspace One experience highly desirable
- 3CX and SIP experience preferable
- Enterprise level firewall and LAN experience highly desirable (including 802.1x and other security standards)
- Background in fast-paced startup/technology environments preferred.
- Strong customer focus, hands-on attitude, and ability to operate under pressure.
- Energetic and highly motivated with excellent communication skills.
- Fluent in business english both verbal and written
- International experience in the technology industry at a manager level