Translate business challenges into growth opportunities applying varying strategies
for success.
Establish best practices and document policies/procedures and ensure them
getting done.
Build customers’ loyalty ensuring model' to ensure maximum customers’ retention
during renewals, increase their engagement to renewal
Increase emotional engagement with existing customers to increase repeat renewal
rates and lifetime value.
Drive and close renewals within assigned VIP accounts.
Act as the primary driver for customer renewals by engaging customers to drive
usage and adoption of Salla’s solutions through the customer lifecycle of
onboarding adoption and renewals.
Document all customer opportunities and update customer activity logs.
Identify opportunities to drive incremental revenue from existing customer to key
stages of their relationship with Salla.
Use data to identify customers at risk of churning and provide recommendations to
deal with them.
Design the Customer Engagement model to grow strategic customer relationships.
Deliver accurate metrics to ensure success against plans and targets.
Work with cross-functional teams to create reports and then monitor merchants
usage data, health indicators and renewal dates.
Motivate and manage retention team to support in implementation of strategy and
communication plans.
Work with Customer Care team to ensure appropriate collaboration, product
training and ongoing support.
Work cross-functionally with the business intelligence team to understand current
customer retention KPIs (repeat rate, lifetime value, etc.).
Establish an internal best practice "Customer Retention Team" by managing and
developing the new CRM/ retention team.
Support new business acquisitions by facilitating the onboarding process to our
loyalty program.
Deliver regular customer retention and loyalty reporting to senior leadership Translate business challenges into growth opportunities applying varying strategies
for success.
Establish best practices and document policies/procedures and ensure them
getting done.
Build customers’ loyalty ensuring model' to ensure maximum customers’ retention
during renewals, increase their engagement to renewal
Increase emotional engagement with existing customers to increase repeat renewal
rates and lifetime value.
Drive and close renewals within assigned VIP accounts.
Act as the primary driver for customer renewals by engaging customers to drive
usage and adoption of Salla’s solutions through the customer lifecycle of
onboarding adoption and renewals.
Document all customer opportunities and update customer activity logs.
Identify opportunities to drive incremental revenue from existing customer to key
stages of their relationship with Salla.
Use data to identify customers at risk of churning and provide recommendations to
deal with them.
Design the Customer Engagement model to grow strategic customer relationships.
Deliver accurate metrics to ensure success against plans and targets.
Work with cross-functional teams to create reports and then monitor merchants
usage data, health indicators and renewal dates.
Motivate and manage retention team to support in implementation of strategy and
communication plans.
Work with Customer Care team to ensure appropriate collaboration, product
training and ongoing support.
Work cross-functionally with the business intelligence team to understand current
customer retention KPIs (repeat rate, lifetime value, etc.).
Establish an internal best practice "Customer Retention Team" by managing and
developing the new CRM/ retention team.
Support new business acquisitions by facilitating the onboarding process to our
loyalty program.
Deliver regular customer retention and loyalty reporting to senior leadershipTranslate business challenges into growth opportunities applying varying strategies
for success.
Establish best practices and document policies/procedures and ensure them
getting done.
Build customers’ loyalty ensuring model' to ensure maximum customers’ retention
during renewals, increase their engagement to renewal
Increase emotional engagement with existing customers to increase repeat renewal
rates and lifetime value.
Drive and close renewals within assigned VIP accounts.
Act as the primary driver for customer renewals by engaging customers to drive
usage and adoption of Salla’s solutions through the customer lifecycle of
onboarding adoption and renewals.
Document all customer opportunities and update customer activity logs.
Identify op