Note! This job has been aggregated through external sources, the Apply link will take you to the company's website.

Customer Success Retention Manager Job in Saudi Arabia
Salla , Saudi Arabia

Never pay for job application, test/interview.
Safe Job Search | EEO Laws in Saudi Arabia
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 13, 2021
Last Date
Jul 13, 2021
Location(s)

Job Description

Translate business challenges into growth opportunities applying varying strategies

for success.

Establish best practices and document policies/procedures and ensure them

getting done.

Build customers’ loyalty ensuring model' to ensure maximum customers’ retention

during renewals, increase their engagement to renewal

Increase emotional engagement with existing customers to increase repeat renewal

rates and lifetime value.

Drive and close renewals within assigned VIP accounts.

Act as the primary driver for customer renewals by engaging customers to drive

usage and adoption of Salla’s solutions through the customer lifecycle of

onboarding adoption and renewals.

Document all customer opportunities and update customer activity logs.

Identify opportunities to drive incremental revenue from existing customer to key

stages of their relationship with Salla.

Use data to identify customers at risk of churning and provide recommendations to

deal with them.

Design the Customer Engagement model to grow strategic customer relationships.

Deliver accurate metrics to ensure success against plans and targets.

Work with cross-functional teams to create reports and then monitor merchants

usage data, health indicators and renewal dates.

Motivate and manage retention team to support in implementation of strategy and

communication plans.

Work with Customer Care team to ensure appropriate collaboration, product

training and ongoing support.

Work cross-functionally with the business intelligence team to understand current

customer retention KPIs (repeat rate, lifetime value, etc.).

Establish an internal best practice "Customer Retention Team" by managing and

developing the new CRM/ retention team.

Support new business acquisitions by facilitating the onboarding process to our

loyalty program.

Deliver regular customer retention and loyalty reporting to senior leadership Translate business challenges into growth opportunities applying varying strategies

for success.

Establish best practices and document policies/procedures and ensure them

getting done.

Build customers’ loyalty ensuring model' to ensure maximum customers’ retention

during renewals, increase their engagement to renewal

Increase emotional engagement with existing customers to increase repeat renewal

rates and lifetime value.

Drive and close renewals within assigned VIP accounts.

Act as the primary driver for customer renewals by engaging customers to drive

usage and adoption of Salla’s solutions through the customer lifecycle of

onboarding adoption and renewals.

Document all customer opportunities and update customer activity logs.

Identify opportunities to drive incremental revenue from existing customer to key

stages of their relationship with Salla.

Use data to identify customers at risk of churning and provide recommendations to

deal with them.

Design the Customer Engagement model to grow strategic customer relationships.

Deliver accurate metrics to ensure success against plans and targets.

Work with cross-functional teams to create reports and then monitor merchants

usage data, health indicators and renewal dates.

Motivate and manage retention team to support in implementation of strategy and

communication plans.

Work with Customer Care team to ensure appropriate collaboration, product

training and ongoing support.

Work cross-functionally with the business intelligence team to understand current

customer retention KPIs (repeat rate, lifetime value, etc.).

Establish an internal best practice "Customer Retention Team" by managing and

developing the new CRM/ retention team.

Support new business acquisitions by facilitating the onboarding process to our

loyalty program.

Deliver regular customer retention and loyalty reporting to senior leadershipTranslate business challenges into growth opportunities applying varying strategies

for success.

Establish best practices and document policies/procedures and ensure them

getting done.

Build customers’ loyalty ensuring model' to ensure maximum customers’ retention

during renewals, increase their engagement to renewal

Increase emotional engagement with existing customers to increase repeat renewal

rates and lifetime value.

Drive and close renewals within assigned VIP accounts.

Act as the primary driver for customer renewals by engaging customers to drive

usage and adoption of Salla’s solutions through the customer lifecycle of

onboarding adoption and renewals.

Document all customer opportunities and update customer activity logs.

Identify opportunities to drive incremental revenue from existing customer to key

stages of their relationship with Salla.

Use data to identify customers at risk of churning and provide recommendations to

deal with them.

Design the Customer Engagement model to grow strategic customer relationships.

Deliver accurate metrics to ensure success against plans and targets.

Work with cross-functional teams to create reports and then monitor merchants

usage data, health indicators and renewal dates.

Motivate and manage retention team to support in implementation of strategy and

communication plans.

Work with Customer Care team to ensure appropriate collaboration, product

training and ongoing support.

Work cross-functionally with the business intelligence team to understand current

customer retention KPIs (repeat rate, lifetime value, etc.).

Establish an internal best practice "Customer Retention Team" by managing and

developing the new CRM/ retention team.

Support new business acquisitions by facilitating the onboarding process to our

loyalty program.

Deliver regular customer retention and loyalty reporting to senior leadership

Requirements

Bachelor’s degree is requested; however, a combination of education and

experience may be considered.

+5 years of relevant experience in a low-touch SaaS company.

Experience building customer relationships including with accounts needing

additional support.

Ability and experience to contribute thought leadership and best practices to Salla’s

team.

Proven ability to successfully create retention plans for customers.

Job Specification

Salla

Information Technology and Services - Jeddah, Saudi Arabia