Supports selling plans to deliver sales budget
Carry out planogram and price change and maintain store appearance and merchandising standards
Monitor stock level & ensure regular replenishment of stocks
Conduct make overs for customers
Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
Monitors and updates report on product shelf life
Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead.
Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager.
Recommends category building activities (e.g. animations, hair and skin analysis, make over etc.)
Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.
Provides information to customers on regimen building
Sales (achievement to budget)
EXCLUSIVES Sales (achievement to budget)
Shrinkage (below tolerance level value)
Monitors and delivers 100% Brand Product availability
Monitors replenishments of stocks and product housekeeping in the selling area.
Cleans and Maintains make up applicators and tools.
Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use.
Does Appropriate hairstyling to complement make up.
Checks proper implementation of promo call outs, hero display, price change etc.
Attends to customers complaints with sincerity and understanding.
Handle customer queries on beauty & skincare product knowledge and offer advise professionally aligned with the Brand of Service Standards.
Follow through on customer’s feedback and requests
On Shelf Availability (OSA) Class A / Planogram
Customer Love Score
Aligns with Store Manager on submission of sales tracker
Maintains adherence to planogram implementation.
Ensures all products display in the selling area are in good condition and near expiry and damages products are pulled out from the selling area.
Use of appropriate Marketing Collaterals
Plans and monitors Personal Development Plans In role development interventions.
Ensures timely submission of Performance Review
Implements action plans for employee engagements.
Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).
In Role Development and Personal Development Monitoring
Minimum Experience and Knowledge: Min 3 to 5 years of experience in retail and team management
Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
Empathy Customer service and results oriented Leadership and problem solving skills
Excellent relationship skills
Integrity and trust Dealing with ambiguity
Proactive with good team spirit and able to take initiatives
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As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.