Customer Care Manager
Sary, Saudi Arabia

Job description :

1. Passionate about driving process improvement and motivating and leading a team of customer-obsessed associates
2. Analyzing systemic issues and implementing solutions to challenging problems
3. Handling individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction , by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
4. People Management :Leading and developing a team of associates; responsible for the overall performance management, coordination and evaluation of the team.
5. Actively participate in and drive the continuous improvement culture
6. Managing a team of associates to become the voice of customer input to all organization.
7. Drive a culture of customer obsession within the team and having the follow up\project management skills to ensure customer voice is heard and adjusted for in the organization.
8. Identifying and eliminating barriers to accuracy, productivity, and quality.
9. Bachelor’s degree is a must.

Requirements

Job Rewards and Benefits