Implementation
• Install new products and apply performance and security procedures.
• Supervise the migration of existing solutions and apply needed updates.
• Complete configuration and upgrading based on design and specifications of client proposals.
• Supervise the administration of systems to ensure availability of services to authorized users.
Testing, Documentation and Reporting
• Complete integration and test the applications and systems.
• Prepare full documentation of the implemented products and software.
• Provide timely status reports to supervisors and project managers.
Technical Assistance and Support
• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
• Follow-up on major accounts in terms of technical support and proactive support service.
• Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
• Provide hands on training to the customer Knowledge Transfer
Requirements
• Bachelor's degree in Telecommunication, Computer Engineering, Computer Science, or any related IT field
• 8+ years of relevant experience
• Knowledge in active directory domain services
• Knowledge in Microsoft Exchange Server
• Knowledge in Office 365 services (Exchange Online, Microsoft Teams, Skype for Business, One Drive, Yammer, Microsoft Defender for Office 365, EOP)
• Knowledge in Microsoft Hyper-V service
• Knowledge in Microsoft ADFS
• Knowledge in SQL infrastructure setup
• Knowledge in Microsoft System center products
• Knowledge in Microsoft Azure:
- Azure IaaS (virtual machines, virtual networks, storage accounts etc.)
- Azure Identity and Access Management (Azure active Directory, PIM)
- Azure AD Connect. - Azure Enterprise Mobility + Security (Intune, Azure Rights Management, Microsoft Advanced Threat Analytics)
- Azure Operations Management Suite (OMS) (Log Analytics)
- Azure Site Recovery (Azure DR Sites, Backup)
• Good command in both English amp; Arabic languages (writing, reading amp; conversation)
• Ability to learn technologies
• Ability to communicate and report incidents and issues to the upper management
• Self-motivated
• Ability to work under pressure and stressful scenarios
• Analytical Thinking
• Attention to details
• Resourcefulness and troubleshooting aptitude