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The job holder is responsible for planning, controlling, and directing his store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profit targets. JH provides excellent communication and people skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets.
Direct Reports: Beauty Advisors, Beauty Specialists, Make up Artists, Sales Supervisors
Financial Dimensions: P&L and Store KPI’s such as UPT, ATV, SOP, SPSQFT, Audit, Compliance, Shrinkage
Drives, monitors, and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
Recommends and initiates plans to optimize the stores’ controllable expense.
Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors, and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)
Checks and reviews the implementation of display and timely replenishment.
Manages availability and timely replenishment of stocks.
Ensures consistent, accurate, and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
Ensures customer's shopping experience exceeds customers’ expectations.
Handles and reports product queries, complaints and offer advice professionally aligned with the Brand of Service Standards procedure.
Drives loyalty members programs and initiatives to achieve target transaction participation.
Drives selling techniques to achieve target conversion/transaction rate
The cascades ongoing promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays, and price changes)
Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP
Demonstrate strong analytical skills and understanding of the system and reporting
Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management
Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
Plans and monitors Personal Development Plans In role development interventions.
Identifies, implements, and monitors team learning interventions.
Reviews and discusses performance appraisal and personal plans of direct reports.
Implements action plans for employee engagements
Education: Bachelor or Master degree would be a plus
Minimum Experience and Knowledge: Min 3 to 5 years of experience in retail and team management
Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
Empathy Customer service and results-oriented Leadership and problem-solving skills
Excellent relationship skills
Integrity and trust Dealing with ambiguity
Proactive with good team spirit and able to take initiatives
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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