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Marketplace Ops Manager- Engagement Retention- KSA Job in Saudi Arabia
Trella , Saudi Arabia

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 2, 2021
Last Date
Jun 2, 2021

Job Description

Ready to change the world? We’re reinventing freight and logistics at Trella. We’re a YC-backed technology company and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!
About the RoleAt Trella, we are always seeking to innovate and deliver best-in-class service for shippers and carrier partners. Becoming the freight platform of choice is a company mission and goal. We believe that retaining our supply base will enhance the overall experience of both carriers and shippers, while improving the unit economics of the market due to high engagement rates. The main focus of the role involves CRM for carriers and partners, where you will be responsible for ensuring our existing carriers are frequently getting more loads through ensuring a healthy supply and demand ratio and pushing for tech adoption to ensure fulfilment is primarily done through the digital marketplace. You will be managing a team of Live Engagement carrier agents who will be your tool to reduce churn, while making sure each carrier segment is achieving their targets for engagement. You will need to be super data driven and analytical to allow for carrier agents to operate efficiently, while spotting opportunities and gaps in supply Eamp;R.What You’ll Do:
  • Cohort carriers into segments based on quality metrics and truck type requirements to allow for a healthy supply and demand ratio.
  • Build and define metrics and dashboards for data analysis based on core KPIs.
  • Analyse data to come up with reasoning behind any trends for engagement and retention.
  • Build a robust mechanism for carrier agents to communicate with carriers to achieve their targets
  • Build a CRM tool that allows carriers to achieve their earnings through incentive schemes and promo-codes.
  • Build a robust mechanism to ensure loads are always fulfilled by our existing carriers and are majority matched online.
  • Design a strategy for carrier traceability across the full trip cycle.
  • Build a gamified experience for carriers to be hooked onto our app for increased engagement.
  • Prepare for a reactivation sprint to reduce permanent churn and reactivate carriers based on demand requirements.
  • Work very closely with the rest of the marketplace functions to ensure pricing and efficiency are both embedded through Eamp;R processes.

Minimum Requirements:
  • Bachelor’s Degree in Management, Data Science and/or Engineering
  • 2+ years experience in data analytics and project management, management consulting and operations management.
  • Analytical skills - SQL experience and data analytic tools (excel)
  • Relevant experience in managing challenging situations with effective prioritization and rapid response.
  • Analytical mindset and experience in defining and solving complex issues.
  • Relevant experience building and scaling large-scale strategic and cross-functional programs from the ground-up
  • Strong ownership, a bias for action, and willingness to roll-up your sleeves.
  • Organizational skills

Trella aims to structure and regulate the freight industry with a goal of improving efficiency and reducing waste throughout the entire supply chain. This can only be achieved through building technology to create an interconnected network of carriers and shippers. Through this technology, Trella will improve shipping routes, increase truck utilization and efficiently batch shipments. This will effectively reduce costs throughout the entire supply chain, improving carrier and shipper economics and ensure both ends of the marketplace profitably grow their businesses - creating unprecedented economic opportunities in the logistics space - while reducing environmental waste.

Job Specification


Information Technology and Services - Riyadh, Saudi Arabia