Purpose
To ensure the effective transformation of business needs to IT solutions through maximum integration of available resources and development of the required tools in order to support stakeholders’ needs, fulfill the products vision, deliver all software development requirements, and align with the top management’s expectations within the government regulations, approved organizational policies and procedures, and in alignment with the international best practices.
Key Activities
Customer Services
- Lead and direct IT application development initiatives along with the implementation and maintenance in order to meet the business requirements and overall Technology strategy
- Oversee the coordination with the concerned parties to ensure that the products and applications are updated effectively and in a timely manner and all required changes are reflected properly
- Communicate regularly with the product managers on product requirements to ensure the availability of resources in a timely and effective manner
- Manage detailed development-related software requirements specifications from business requirements to initiate the development of required applications and systems
- Ensure effective management of IT software capacity to ascertain that current and future capacity can meet business demand expectations
- Oversee the application development approaches to ensure alignment with the standard guidelines
- Oversee coordination with various concerned parties to ensure the prompt completion of testing
- Ensure that the developed systems and applications are aligned with Information Security on security requirements
- Serve as the primary technical contact for all software products to ensure conformity and efficiency
Change Management
- Ensure stakeholder readiness by providing training, workshops, customer and supplier communications and any support needed for all changes within their respective field
- Ensure that the Divisions involved in the change initiative are prepared for all changes required to ensure sustained morale levels and minimal impact on the culture
- Review all change issues and provide recommendations on proper initiatives in order to ensure creating a vibrant work environment
Stakeholders’ Relations
- Establish and maintain good working relationships with the key Stakeholders internally and externally
- Act as the representative with local and international concerned stakeholders
Project Management
- Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division
- Direct and control projects to ensure that project cycles are completed and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards
Governance and Resilience
- Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness
- Ensure compliance with all relevant policies, procedures, and processes in order to achieve operational excellence
- Monitor daily practices to guarantee compliance with mandatory policies and procedures
- Ensure the Divisional compliance with the Code of Conduct to ensure operating within the acceptable risk and ethical levels
Budget Utilization
- Participate in the Division’s budgeting cycle and provide input to the budgeting process
- Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges
People Management
- Participate in the identification and recruitment of key talents for their respective Department
- Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
- Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
- Uphold a high-performance working environment and promote the Organization’s Values
Requirements
Knowledge and Experience
+10 years of relevant experience
Education and Certifications
Bachelor Degree in a relevant field is required
Master’s degree in a relevant field is preferred