Shift Supervisor/Crew Supervisor - KFC Brand
Americana, Saudi Arabia

Assist Restaurant Manager in supervising the Team members; monitor their performance, making sure that they perform according to the chain’s standards.

1. Communicates marketing initiatives /New product launches and prepares the shift to execute well.
2. Manage in-store-retailing-POS, suggestive Selling targets, Kids and other initiatives for the shift.

1. Participates in handling cost control
2. Complete all daily paperwork and in-store banking for the designated shift.
3. Follow the Company cash handling procedures and ensure that customer service employees also adhere to these guidelines.

1. Ensure that sufficient labor and supplies are available, taking corrective action where necessary.
2. Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.
3. Provide supervision for employees to ensure that CHAMPS Check and CER standards are maintained throughout the shift.
4. Ensure statutory and company health, safety and food hygiene regulations are followed during the shift and corrective action taken as required.
5. Successfully resolve customer complaints and queries correctly and confidently reporting serious complaints to the RM or Area Coach as appropriate.
6. Ensure that all company security procedures are followed in order to ensure the security of premises, people, stock, equipment and monies at all times.
7. Professionally represent the company to outside agencies such as Health Office, labour office,.etc
8. React to resolve Emergencies as appropriate.
9. Recognizes routine problems and resolve them
10. Manage designated shifts ensuring that all policies and procedures are adhered to.
11. Ensure that the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet.
12. Ensure that the restaurant cleaning plan/rota is adhered to.

1. Assist restaurant management with training new and existing employees towards Star, All Star and Team Leader proficiency and ensure the standards are maintained.
2. Take additional tasks on days that employees are absent /sick
3. Ensure that restaurant cleaning plan is adhered to
4. Reward amp; recognize Tm in his shift.

Requirements

• Minimum university degree or 2 years college after high school completion, Tourism amp; Hotels Management or Business Administration is highly preferable.
• Age should not exceed 27 years old.
• Good computer skills (Word, Excel, Power Point)
• Good command of English language (reading, writing amp; speaking)
• Average appearance; is neat amp; health
• with local transferable Iqama

Job Rewards and Benefits