The Beauty Specialist is responsible for assisting the store to achieve sales targets for their beauty category, by delivering exemplary customer service in product knowledge of cosmetics, skincare, and supplements.
Supports selling plans to deliver sales budget
Carry out planogram and price change and maintain store appearance and merchandising standards
Monitor stock level & ensure regular replenishment of stocks
Conduct makeovers for customers
Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
Monitors and updates report on product shelf life
Consolidates frequently asked products and recommends new SKUs to the Store Manager and submits to Program Lead.
Consolidates customer profile in relation to customer queries, concerns and submits to Store Manager.
Recommends category building activities (e.g. animations, hair, and skin analysis, makeover, etc.)
Recommends relocation and meter reallocation of product display relevant to store customer profile and category performance analysis.
Provides information to customers on regimen building
Monitors and delivers 100% Brand Product availability
Monitors replenishments of stocks and product housekeeping in the selling area.
Cleans and Maintains make up applicators and tools.
Ensures highlighting and cross-selling of EXCLUSIVE products on planograms and Off Shelf Displays related to product use.
Does Appropriate hairstyling to complement makeup.
Checks proper implementation of promo call-outs, hero display, price change, etc.
Attends to customers' complaints with sincerity and understanding.
Handle customer queries on beauty & skincare product knowledge and offer to advise professionally aligned with the Brand of Service Standards.
Follow through on customer’s feedback and requests
Aligns with Store Manager on submission of sales tracker
Maintains adherence to planogram implementation.
Ensures all products display in the selling area are in good condition and near expiry and damaged products are pulled out from the selling area.
Plans and monitors Personal Development Plans In role development interventions.
Ensures timely submission of Performance Review
Implements action plans for employee engagements.
Strictly adheres to company policies and procedures (Code of Conduct, ROS, Data Governance).
Education: Bachelor or Master degree would be a plus
Minimum Experience and Knowledge: Min 3 to 5 years of experience in retail and team management
Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
Empathy Customer service and results-oriented Leadership and problem-solving skills
Excellent relationship skills
Integrity and trust Dealing with ambiguity
Proactive with good team spirit and able to take initiatives
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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