The Beauty Advisor is primarily responsible for selling products through courteous, friendly, caring, efficient service, and accurate on-time execution of merchandise display and promotion. She should exhibit full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth.
Recommends appropriate products and provides information highlighting the Features, Advantages, and Benefits to the customers.
Assists in locating, selecting, and purchasing desired products based on the preferred brand, variant, and color of the customer.
Utilizes appropriate selling techniques such as suggestive selling, upselling, and cross-selling to increase ATV (Average Transaction Value)
Monitors availability of GOBE products.
Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
Monitors and updates reports on product shelf life.
Ensures products on display are replenished as needed with complete shelf tag price, price tags.
Maintains cleanliness and orderliness of the assigned area.
Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket, etc.)
Attend to all customer queries and needs.
Resolves customer complaints guided by set customer service
standards and within the scope of control.
Prepares and sets up store promotions by utilizing Marketing Collaterals to effectively communicate store promotions.
Weekly monitors price changes and updates shelf/price tags as needed.
Timely displays all products following set planograms and guidelines for a specified duration.
Accomplishes MFP and PDP on time.
Participates and implements agreed on EES action plans.
Strictly complies with set company policies and procedures especially on attendance, punctuality, and code of conduct, and set grooming standards.
Education: Bachelor or Master degree would be a plus
Minimum Experience and Knowledge: Min 3 to 5 years of experience in retail and team management
Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills.
Empathy Customer service and results-oriented Leadership and problem-solving skills.
Excellent relationship skills.
Integrity and trust Dealing with ambiguity.
Proactive with good team spirit and ability to take initiative.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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