Lead Service Specialist
Emerson Automation Solutions, Saudi Arabia

Job Summary

To provide quality, professional and profitable after-sales support to the Emerson customer base in Middle East & Africa for all Emerson Final Control products.

Job Description

Based in Jubail and under the direction of the Regional Manager for service execution Employee will provide on-site technical expertise on all control and actuated valves. Support will be provided by providing hands on service support, data interpretation, technical support of applications, training and facilitating core site support programs.

You will come from a Field Service background specifically focused on Flow Control products, including but not limited to Control, Automated, Pressure Management, Actuation and Isolation valves and associated equipment. You will have a strong knowledge of HART, Fieldbus & Modbus protocols, and be willing to travel throughout MEA.

Job Responsibilities

• Tier 3 services such as Diagnostic testing & data interpretation - recommendation/report generation

• Constantly try to improve the company’s performance towards higher customer service standards and improve financial performance

• Facilitating and executing field service and workshop activities including mechanical, assembly and calibration, fault finding and technical support to engineers and customers

• Training of other employees and customers on products/technology, on-site engineering/sales support for Fisher Flow Control lifecycle services.

• Report generation for customers on outages / adhoc maintenance and diagnostics

• Provide support with emphasis unique situations

• Coordinate detailed root cause analysis where required

• Specialized testing / investigating of valves to meet customer request for specific information about valve performance

• Write and publish case studies of successes, unique applications

• Calibration, testing and trouble-shooting of Valves, Instrumentation and associated products

• Perform system start-up and commissioning services as required.

• Conduct Customer Service training and take ownership for customer co-ordination.

• Complete documentation of repair / testing / assembly activities - cause of failure, actions taken, parts used, labour hours, etc.

• Diligently complete timesheets, site visit reports and all other documentation in a timely manner and in line with Emerson internal procedures.

• Support repair centres when requested to do so.

• Proactively identify Service / Product opportunities and assist the sales pursuit

• Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices

• Adherence to all safety, quality, company rules and regulations.

• Participation and involvement in Safety, Quality and Activities Committees where requested.

• Perform any other tasks as and when assigned by the designated local service lead or by any member of the MEA service management team.

Basic Qualification

• Qualified in an Engineering discipline (Instrumentation / Mechanical Preferred) and or Relevant experience and Knowledge

• Strong field service background and solid experience with Control & Actuated valves and associated equipment.

• Solid technical skills

• Able to self-manage and make experienced-based decisions on the job

• Clear and effective written and spoken communications in English with ability to deal with all levels in the organization

• Willing to travel extensively within the KSA when requested to do so.

• Prepared to work out of office hours to complete the task in hand when requested to do so.

• Excellent documentation & writing skills

• Excellent personal discipline.

Preferred Qualifications

• Experience in valve field service and working with industrial customers and EPCs
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems are strongly preferred.
• The successful candidate will have excellent communication, interpersonal and customer relations skills.
• Personal computer experience required
• Experience with HART, Fieldbus Modbus, Profibusprotocol.

Additional Information

Essential:

• English

Desirable:

• Arabic

KFLA Competencies

• Ethics and Values

• Integrity and Trust

• Functional / technical
• Problem solving
• Customer focus
• Technical learning

• Qualified in an Engineering discipline (Instrumentation / Mechanical Preferred) and or Relevant experience and Knowledge

• Strong field service background and solid experience with Control & Actuated valves and associated equipment.

• Solid technical skills

• Able to self-manage and make experienced-based decisions on the job

• Clear and effective written and spoken communications in English with ability to deal with all levels in the organization

• Willing to travel extensively within the KSA when requested to do so.

• Prepared to work out of office hours to complete the task in hand when requested to do so.

• Excellent documentation & writing skills

• Excellent personal discipline.

Preferred Qualifications

• Experience in valve field service and working with industrial customers and EPCs
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems are strongly preferred.
• The successful candidate will have excellent communication, interpersonal and customer relations skills.
• Personal computer experience required
• Experience with HART, Fieldbus Modbus, Profibusprotocol.

Job Rewards and Benefits