Job Description
Service client networks, and networking equipment on customers site
Document work performed using our online trouble ticket tool
Troubleshoot Server and Desktop hardware, software, and networking problems impacting clients
Build, configure, and install HP/Compaq and Dell equipment.
Ability to support various version of the Microsoft Server Operating Systems and Microsoft Exchange
Install, configure, troubleshoot and recover Microsoft Server 2000/2003 Operating Systems and conducts application software loads
Install, configure, troubleshoot and recover servers running Microsoft Exchange Server 2000/2003
Ability to design and use Active Directories and comfortable with multi server environments
Manage client servers, including maintaining current status of software, applying security hot fixes and system patches, backups, antivirus and spyware
Work with Account Managers to support customers needs
Install, configure and maintain Cisco and Sonicwall firewalls.
Ability to install & maintain Cisco and other various types of wireless networks
Install & maintain VoIP telephone systems (CME knowledge desired, but not required)
Job Specification
3 years minimum field engineering experience
Current Certifications: (Any of following) Citrix Certified Administrator (CCA), Citrix Certified Network Engineer (CCEA), Cisco Certified Networking Associate (CCNA), Cisco Certified Network Professional (CCNP), Cisco Certified Design Associate (CCDA), Cisco Certified Wireless LAN Field Engineer (CCWLFE), Cisco Certified Wireless Support Engineer (CCWSE), Microsoft MCP, Microsoft Certified 2000/2003 System Engineer (MCSE), or other MSCE specializations (MSCE I, MSCE S, etc.)
Experience with Microsoft –based platforms critical:
Server 2000/2003
Exchange 2000/2003
Small Business Server 2000/2003
Windows 2000/XP
Experience with the installation/configuration of Cisco or Sonicwall firewalls
Experience with the installation/configuration of switches and printers
Experience working on Compaq and Dell equipment, both servers and desktops
Working familiarity with the following software: Trend Micro, Symantec, McAfee, Veritas, ArcServe (Computer Associates)
Must have a valid CA. driver license and reliable transportation
Excellent customer & communication skills, rapid response, and decision-making capabilities are required