Experience Required

15 Years

Salary Range

25,000-35,000SAR

Career Level

Non-Managerial

Required Qualifications

Bachelor's degree in Business Administration, Marketing, or related field; an MBA is preferred

Job Description

SHAFONS Recruitment Services is seeking an experienced Chief Customer Officer (CCO) to lead our customer success initiatives in the Human Resources industry. With a strong reputation for delivering exceptional recruitment services in Dubai, we are looking for a passionate leader to enhance customer relationships and drive growth.

Responsibilities:
- Develop and implement customer success strategies to enhance client satisfaction and retention.
- Collaborate with cross-functional teams to improve the customer journey.
- Analyze customer feedback and market trends to identify improvement opportunities.
- Lead initiatives to enhance service delivery and operational efficiency.
- Build and maintain strong relationships with key clients and stakeholders.

Requirements & Skills

- Proven track record of over 15 years in customer success or related roles.
- Strong leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in analyzing data and deriving actionable insights.
- Ability to work in a fast-paced, dynamic environment.