Receptionist

The Front Desk Department is responsible for providing exceptional service to guests, ensuring their needs are met upon arrival, during their stay,

Greeting and assisting guests upon arrival and departure.

Managing reservations, check-ins, and check-outs.

Handling phone calls, emails, and guest inquiries.

Providing information about hotel services, facilities, and local attractions.

Maintaining guest records and processing payments.

Resolving guest complaints or concerns in a professional manner.

Coordinating with housekeeping, maintenance, and other departments.